At Condado Window, we take pride in our high-quality products, which we continually strive to improve to meet the requirements and expectations of our customers. As a result, we offer a warranty to cover any manufacturing defects, materials, or installation issues for a limited period of two (2) years from the date of delivery and/or installation by Condado Window, subject to the restrictions outlined below.
Condado Window reserves the right to make design or component changes to our products as deemed necessary to enhance their design and/or functionality. In the case of warranty claims related to installation defects, it is essential that the installation was contracted and performed by Condado Window. We retain the exclusive right to determine whether to repair or replace the product with an identical or similar one in the event of a warranty service. It is important to carefully inspect the merchandise upon receipt and keep all purchase documents (purchase order and invoice) in order to file a warranty claim. Failure to provide this evidence may hinder our ability to evaluate your request.